24 hours notice is needed to cancel an appointment. This time frame gives your practitioner an opportunity to fill the spot with another patient. If cancelling prior to 24 hours of the appointment, there will be no charge for the missed appointment. If you have pre-paid for your service, a refund will be given, less a $5.00 processing fee. This fee can be avoided if you opt for a service credit instead of a refund.
Cancelling with less than 24 hours notice: If cancelling with less than 24 hours notice, there is a fee equal to half the cost of the missed appointment. For pre-paid services, the remaining balance will become a service credit and will not be refunded.
No Show: If the patient does not call and does not show up for their appointment, there will be a fee equal to the full cost of the missed appointment. No refund will be given for pre-paid services.